Privacy Policy

At Lettora AI (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our platform, services, and tools (collectively, the “Services”). By accessing or using Lettora AI, you agree to the terms outlined below.

1. Information We Collect

We collect data to deliver, improve, and secure our Services. This includes:

A. Data You Provide

• Account Information: Name, email, password, and payment details (e.g., billing address).

• User Content: Text, images, audio, video, code, or files uploaded to the platform.

• Communication: Messages sent via support tickets, emails, or feedback forms.

B. Data Collected Automatically

• Usage Data: Features accessed, session duration, clicks, and interactions.

• Device/Technical Data: IP address, browser type, operating system, and device identifiers.

• Cookies: We use cookies and similar technologies to personalize your experience and analyze trends.

C. Third-Party Integrations

If you connect Lettora AI to external services (e.g., Google Drive, AWS), we may receive data from those platforms as permitted by their policies.

2. How We Use Your Data

We use your information to:

• Deliver, maintain, and improve our Services (e.g., generating content, processing payments).

• Personalize your experience (e.g., recommending templates, adjusting AI outputs).

• Communicate with you about updates, security alerts, or promotional offers.

• Protect against fraud, abuse, or illegal activities.

• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data to third parties.

3. How We Share Your Data

We may share your information in limited circumstances, including:

• Service Providers: Trusted vendors (e.g., payment processors, cloud storage providers) who assist in operating our platform.

• Legal Compliance: To respond to subpoenas, court orders, or legal investigations.

• Business Transfers: In mergers, acquisitions, or asset sales, user data may be transferred as part of the transaction.

• With Your Consent: For specific purposes disclosed at the time of sharing.

4. Data Security

We implement industry-standard safeguards to protect your data:

• Encryption: Data in transit and at rest is secured using AES-256 encryption.

• Access Controls: Strict permissions limit employee access to sensitive information.

• Regular Audits: We conduct third-party security assessments to address vulnerabilities.

No system is 100% secure. You are responsible for safeguarding your account credentials.

5. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access/Correction: Review or update your account details via Settings > Profile.

• Deletion: Request permanent removal of your data (exceptions apply for legal obligations).

• Opt-Out: Unsubscribe from marketing emails using the “Unsubscribe” link.

• Data Portability: Export your content in standard formats (e.g., DOCX, MP3).

• Object to Processing: Request restrictions on how we use your data.

To exercise these rights, contact us at privacy@lettora.ai.

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal, tax, or regulatory requirements.

• Resolve disputes or enforce agreements.

User content may be anonymized for AI training but cannot be linked back to you.

7. International Data Transfers

Your data may be processed outside your country of residence (e.g., in the U.S., EU, or Asia). We ensure transfers comply with applicable laws (e.g., GDPR, CCPA) through safeguards like Standard Contractual Clauses (SCCs).

8. Children’s Privacy

Lettora AI is not intended for users under 13 (or 16 in the EU). We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and material changes will be notified via email or in-app alerts.

10. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact our Data Protection Officer at:
Email: privacy@lettora.ai
Mailing Address: 239 Fourth Ave, Ste 1401 #6395, Pittsburgh, PA 15222

For EU/UK Residents:
Lettora AI acts as a “data controller” under GDPR. To lodge a complaint, contact your local supervisory authority.

For California Residents:
Under CCPA, you have the right to know, delete, and opt out of the sale of personal data. We do not sell your data.

This Privacy Policy applies solely to Lettora AI and not to third-party platforms linked through our Services.