5. Troubleshooting & FAQs
Troubleshooting Guide
Welcome to Lettora AI’s comprehensive troubleshooting guide! Below, you’ll find solutions to common issues, tips to optimize your experience, and steps to resolve errors quickly.
Quick Access
1. General Issues
Slow Performance or Lag
Check your internet connection: Lettora AI requires stable broadband for real-time processing.
Clear browser cache: Go to browser settings > Clear browsing data > Cached images/files.
Use supported browsers: Chrome, Firefox, or Edge (latest versions).
Feature Not Working
Refresh the page: Ensure you’re on the latest version of the platform.
Disable browser extensions: Ad-blockers or VPNs may interfere with functionality.
Check server status: Visit [status.lettora.ai] for real-time updates.
2. Account & Subscription
Login Failures
Reset password: Use the “Forgot Password” link. Check spam/junk folders for reset emails.
Third-party logins (Google/Microsoft): Ensure cookies are enabled in your browser.
Payment or Subscription Errors
Card declined: Confirm card details (expiry date, CVV) or try a different payment method.
Subscription not activated: Allow 5–10 minutes for processing. Contact billing@lettora.ai if unresolved.
Cancel a subscription: Go to Account Settings > Billing > Cancel Plan.
3. Content Generation & Editing
AI Article Wizard Stuck
Simplify prompts: Avoid overly complex or vague descriptions.
Regenerate sections: Use the “Re-generate” button for specific paragraphs.
Check word limits: Free-tier users may have restrictions on article length.
Plagiarism Check Inaccuracies
Exclude quotes/citations: Use the “Ignore Sources” filter to skip referenced content.
Rescan content: Ensure the text is not behind a paywall or private URL.
Brand Voice Inconsistencies
Retrain the AI: Upload additional samples of your brand’s tone (e.g., past blogs, emails).
Adjust settings: Use the “Tone Strength” slider to control how strictly the AI adheres to your style.
4. Multimedia Tools
AI Image/Video Generation Errors
Prompt clarity: Use specific details (e.g., “a neon-lit cityscape at dusk, cyberpunk style”).
Unsupported formats: Images must be JPG/PNG; videos MP4/MOV (max 500MB).
Blurry outputs: Upscale images using the “HD Enhance” toggle.
Voice Cloning or Voiceover Issues
Audio quality: Upload a clean, 30-second minimum recording without background noise.
Language mismatches: Ensure your text matches the selected voice’s supported language.
Merge errors: Use the Sound Studio’s “Audio Sync” tool to align voice tracks.
Speech-to-Text Failures
Background noise: Trim silent sections from audio files before uploading.
Unsupported languages: Verify your file’s language is among the 25+ supported options.
5. AI Code & Development
Code Generation Errors
Specify programming language: Include tags like “Python” or “JavaScript” in your prompt.
Debugging assistance: Use the “Explain Error” button to get AI-driven fixes.
Custom Chat Assistants Not Responding
Check training data: Ensure uploaded files (PDF, CSV) are under 50MB and non-corrupted.
Rephrase prompts: Avoid ambiguous questions like “What’s wrong with this code?”
6. Collaboration & Teams
Invitations Not Received
Re-send invites: Team admins can resend via Team Dashboard > Members.
Domain restrictions: Ensure the recipient’s email isn’t blocked by your organization’s firewall.
Credit Sharing Problems
Permissions: Only admins can allocate credits. Confirm your role in Team Settings.
Usage caps: Check if your plan limits monthly credits for teams.
7. Contact Support
Still stuck? Reach our team via:
Email: support@lettora.ai (response within 12 hours).
Community Forum: Ask peers at [community.lettora.ai].
Pro Tip: Include screenshots, error codes, and steps to reproduce the issue for faster resolution.
General Questions
1. What is Lettora AI?
Lettora AI is an all-in-one AI-powered platform designed to streamline content creation, editing, and collaboration. It offers tools for generating text, images, code, videos, voiceovers, and more—all integrated into a single workspace.
2. How is Lettora AI different from other AI tools?
Unlike siloed platforms, Lettora AI combines 20+ tools (including plagiarism checks, voice cloning, real-time web access, and team collaboration) into one ecosystem. Our focus on customization, brand consistency, and ethical AI sets us apart.
3. Is there a free trial?
Yes! Enjoy a free trial with access to core features. No credit card required.
4. What languages does Lettora AI support?
Content generation: 150+ languages.
Speech-to-text: 25+ languages.
Voiceovers: 150 languages and dialects.
5. Can I use Lettora AI offline?
No—an internet connection is required for AI processing and real-time updates.
Features & Tools
6. How does the AI Article Wizard work?
Enter a topic.
Generate an outline.
Write sections with AI.
Add images/videos and export.
7. Can I clone my own voice?
Yes! Upload a 30-second minimum clear audio sample, and Lettora AI will replicate your voice for text-to-speech in 27 languages.
8. What image formats does Lettora AI support?
Upload: JPG, PNG.
Download: JPG, PNG, SVG (for vector art).
9. How accurate is the plagiarism checker?
Our tool scans billions of web pages and academic databases, providing a 98% accuracy rate. Premium users get detailed source links.
10. Can Lettora AI generate code?
Yes! Specify your programming language (e.g., Python, JavaScript) and describe your needs. The AI will write, debug, or optimize code snippets.
11. What is Brand Voice?
Train Lettora AI to mimic your brand’s tone and style. Once set, it automatically applies consistency across all content.
12. How do I create custom templates?
Go to Templates > Create New and add dynamic fields (text, dropdowns, checkboxes). Save and reuse them for blogs, emails, or reports.
Technical & Compatibility
13. What file formats are supported for uploads?
Documents: PDF, DOCX, TXT.
Audio: MP3, WAV, MP4, M4A.
Video: MP4, MOV (up to 500MB).
14. Does Lettora AI integrate with third-party tools?
Yes! Connect to AWS, Google Drive, ElevenLabs, OpenAI, and more via Settings > Integrations.
15. What browsers are supported?
Chrome, Firefox, Edge, and Safari (latest versions).
16. Can I use Lettora AI on mobile?
Yes! Our web app is mobile-friendly. iOS/Android apps are coming soon.
Account & Billing
17. How do subscriptions work?
Choose monthly plans. Cancel anytime—no long-term contracts.
18. What happens if I exceed my credit limit?
You’ll be prompted to upgrade or purchase additional credits. Unused credits roll over monthly.
19. How do I invite team members?
Admins can send invites via Team Dashboard > Invite Members. Assign roles (admin, editor, viewer) and manage credit sharing.
20. Are refunds available?
Refunds are reviewed case-by-case within 14 days of purchase. Contact billing@lettora.ai.
Security & Privacy
21. Is my data safe with Lettora AI?
Absolutely. We use end-to-end encryption, GDPR/CCPA compliance, and regular third-party security audits.
22. Does Lettora AI store my content?
Content is stored securely for editing continuity but can be deleted permanently via Account Settings > Data Management.
23. Can I delete my account?
Yes. Go to Account Settings > Delete Account. All data is erased within 30 days.
Troubleshooting
24. Why is my content generation slow?
Check your internet speed.
Simplify prompts or split long tasks into smaller sections.
25. Why won’t my voice clone work?
Ensure your audio sample is clear, in a supported language, and at least 30 seconds long.
26. Why am I getting login errors?
Reset your password.
Disable VPNs/ad-blockers.
Clear browser cache.
27. How do I report a bug?
Use the “Report Issue” button in-app or email support@lettora.ai with details.
Support & Community
28. How do I contact customer support?
Email: support@lettora.ai (response within 12 hours).
Community Forum: Ask peers at community.lettora.ai.
29. Can I request a new feature?
Yes! Submit ideas via the “Feedback” tab or vote on requests in our community forum.
Still have questions?
Visit our Help Center or start a live chat!