8. Troubleshooting & Support

1. Common Issues & Solutions

Description: Resolve frequent challenges quickly with our curated fixes for Lettora AI.

Issues & Solutions:

• Login Problems:

  • Ensure credentials are correct and your internet connection is stable.

  • Reset your password via the Forgot Password link if issues persist.

• Data Sync Issues:

  • Verify integrations (e.g., CRM, cloud storage) under Settings > Integrations. Reconnect if necessary.

• Slow Performance:

  • Clear your browser cache or switch to supported browsers (Chrome, Firefox, Edge).

  • Confirm your device meets minimum system requirements.

• Missing Data:

  • Check data source connections and allow syncs to complete. Contact support if gaps remain.

Tip: Enable auto-updates in Settings > General to ensure optimal performance.

2. Contacting Support

Description: Reach our team 24/5 for urgent issues or guidance.

Steps:

1. Click Help & Support in the bottom-left dashboard menu.

2. Choose:

   • Live Chat: Instant assistance for critical issues (e.g., billing, outages).

   • Email: support@lettora.ai (response within 12 hours).

     
     

3. Include screenshots, error codes, or screen recordings for faster resolution.

Tip: Use the AI Chat Assistant in-app for quick answers to common questions.

3. Accessing the Knowledge Base

Description: Master Lettora AI with guides, video tutorials, and FAQs.

Steps:

1. Navigate to Help & Support > Knowledge Base.

2. Search by keyword (e.g., “voice cloning”) or browse categories like:

   • Getting Started

   • Advanced Features

   • Troubleshooting

3. Watch step-by-step demos or download PDF cheat sheets.

Tip: Save favorite articles to your Workspace Favorites for one-click access.

4. Reporting Bugs & Providing Feedback

Description: Help us improve Lettora AI by flagging issues or suggesting features.

Steps:

1. Go to Help & Support > Feedback.

2. Select:

   • Report a Bug: Describe the issue, steps to reproduce it, and attach screenshots.

   • Suggest a Feature: Share your idea for new tools or improvements.

3. Submit to join our beta tester community for early access to updates.

Tip: Track your submissions via the Feedback Tracker in your account dashboard.

5. System Status & Updates

Description: Stay informed about platform health and new releases.

Steps:

1. Visit the Lettora AI Status Page for real-time outage/maintenance alerts.

2. Subscribe to Release Notes in Account Settings > Notifications.

3. Review version updates (e.g., new AI models, bug fixes) in the What’s New pop-up at login.

Tip: Schedule intensive tasks (e.g., video rendering) outside maintenance windows listed on the status page.

Why Choose Lettora AI?

• 24/5 Expert Support: Live chat, email, and phone assistance.

• AI-Powered Solutions: Fix issues faster with smart diagnostics.

• Always Improving: Weekly updates driven by user feedback.

Need More Help?
Explore our Help Center or join the Lettora Community Forum to connect with other users.